Frequently Asked Questions

As SocialTime, we're the most legitimate social media service provider in the industry by ensuring the highest standards in quality service and customer support if any problem occurs. Here are the details on the way we deliver you all our exclusive services.

1. First, our customer places an order securely.
2. SocialTime immediately starts creating promotions and advertisements on our group of social and ad networks.
3. By doing so, we're able to generate and direct real engagement to your Profiles/Pages or Posts.
4. We keep the best standards and never compromises on quality.

This also means - SocialTime is the best middle-man between you and advertising networks.

SocialTime is one of the top social media service providers, we got our system fully automated so you can get ultra-fast delivery. Our amazing support team is available 24/7 to help you including holidays. Our ultimate satisfaction is to be able to provide amazing social media services and seamless customer support. You can surely trust SocialTime on it.

Please be aware of the following criteria before placing an order to ensure the successful delivery of your order.

• Your Instagram, YouTube, or Facebook account is set to public.
• You have provided the correct username or URL for your type of service.
• You have not changed the username before the successful delivery of your order.
• You have not deleted your post or account and make sure they still exist.
• Your account, post, and videos follow their platform's guidelines and have not been restricted or removed.
• Please allow 24 to 48 hours for completing your order.

If you are facing any issue with the delivery of your order, please reach out to our customer support for assistance at support@socialtime.in

Instagram runs the health check of its user's accounts from time to time and deletes accounts with high spam reports. This may impact follower counts to drop all over Instagram. Sometimes our customers may experience these drops or maybe not. But if you experience a drop in the follower's count within 30 days of your order, just contact our support team and we will refill the followers under our free refill policy for the first 30 days.

You can always buy Instagram followers as much as you required but we recommend you to order up to 5,000 followers at a time, once it is delivered then you can place another order. You can buy the same quantity multiple times until your total quantity doesn't cross 50,000 followers in a month.

You can always buy Instagram likes as much as you required but we recommend you to order up to 10,000 likes at a time, once it is delivered then you can place another order. You can buy the same quantity multiple times until your total quantity doesn't cross 100,000 likes in a month.

We always do our best to secure timely delivery and customer satisfaction but however, if we will not be able to deliver your order for any reason, simply contact our support team and we will refund you.

Refunds may take 3-5 business days to reflect in your bank account, it's depending on your bank's processing time.

SocialTime gives acceptance to all major debit/credit cards including MasterCard, Visa, American Express, and Discover. Our services easily can be purchased with these payment cards. If you are paying from outside the USA, make sure you have international banking enabled on your card.

No, we don't accept PayPal as a payment method. If you want to use PayPal's digital wallet, PayPal provides the Prepaid Mastercard that you can refill with your PayPal account funds and use it to make payment.

Please make sure you have international banking enabled on your card if paying from outside the USA. If you are still facing the same issue, our top recommendation is to contact your bank as they may have more insights on the issue and the ability to solve it.

If you think the issue must be from our side, please contact our support team at support@socialtime.in

We mostly answer your support request within the first 6 hours but for some rare cases, it may take up to 12 hours for us to respond to your request. Our support team is available 24/7 to help you including holidays.

We generally start processing your order within 10-15 minutes, if there is a queue it may take longer up to an hour for your order to start - and depending on the service and quantity you order it may take up to 24 hours to complete your order.

We never ask for your account password in any case - it is your confidential details and we recommend you to not share your password with anyone. All we need is your page, post, video URL to process your order.

Absolutely yes, our services are 100% safe and secure. We always deliver quality and safe services to our customers, nothing to worry about. You feel free to order from us without any doubt.